EDIT: After many days Xfinity sent me wrong code. STILL NEED working Galaxy s8 network unlock code.

EDIT:

They finally sent me a CODE THAT DOES NOT WORK early this morning!!

___________________________________________________________________

So far Xfinity has wasted approximately FIVE HOURS of my time for something that should take 30 seconds!
I've been on the phone & online chat when they would actually have that option (very often is is not available at all).

Every agent asks me the same questions over and over and rotates between different excuses as to why they can't won't help me or do not meet timelines or fulfill 98% of the promises made by their employees.

I'm really at my wit's end and this is why I'm leaving Xfinity Mobile. They try to act like it's a completely separate company even though their stores all sell/upsell the mobile products but their customer services makes the main comcast/xfinity customer service look like it's five star (it's not).

I've read several other forum subjects with more or less the same problem and it won't let me even "like" the comments or the threads because like my phone they are LOCKED.

Back when they sold me this phone they said it was an unlocked phone which is not only a lie they seem to purposely give everyone who wants their unlock code the runaround.
They are REQUIRED BY LAW to give you your unlock code when you ask for it and they have all these nicely worded FAQs about how you can get it from them but ultimately THEY DO NOT!!

-FRUSTRATED and ANNOYED

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Responses

user_392100

Visitor

•

1 Message

2 years ago

I'm having the exact same problem with them right now.

CCElizabeth

Problem Solver

•

908 Messages

Hello @gotmule05 and @user_392100

Thank you both for bringing your Xfinity Mobile concerns to our Xfinity Community Forum.

For security reasons, we are very limited with the support we can provide our Xfinity Mobile customers via this platform. For help with your Xfinity Mobile account, please call our Xfinity Mobile experts at (888) 936-4968, chat with them 24/7 at https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=181546677, or visit an Xfinity Mobile location https://www.xfinity.com/support/service-center-locations/.

When do you think you’ll be able to get in touch with them? I would love to follow up with you afterwards to make sure you were taken care of.

I no longer work for Comcast.

2 years ago

gotmule05

New Poster

•

5 Messages

@user_392100 did they ever resolve your issue? Mine eventually did but I cannot tell you how many dozens of hours I spent on them which I'm sure resulted in stresses that will ultimately cost me even more of my life than the time they've already needlessly wasted.
Sadly though I'm FInding that their big competitor in the phone via WiFi with rented "real carrier" space for when you're not has equally horrific customer service.
Way too many companies customer service model is too frustrate the customers so much through A.I., asking the same questions over and over every time you talk to someone, pat scripted answers, and other methods designed to make you NOT contact them at all and just blindly accept what they tell you even though you're correct and they're wrong.

(edited)

2 years ago

XfinityVianney

Official Employee

•

2.2K Messages

The OP hasn't followed up yet, but they may reach back again. We do appreciate your feedback, and I am glad to hear we were able to resolve your issue. From what you stated, I can see it wasn't the smoothest process. We are always working to improve, and we are grateful for all your time and patience. @gotmule05

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

tuffigirl

Contributor

•

180 Messages

2 years ago

Ask for both the unlock code AND the unfreeze code! I used to have the S8... the unlock code didn't work but the unfreeze code did.

Plan

gotmule05

EDIT: After many days Xfinity sent me wrong code. STILL NEED working Galaxy s8 network unlock code.

user_392100

CCElizabeth

gotmule05

XfinityVianney

tuffigirl

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