Gskis's profile

Frequent Visitor

 • 

6 Messages

Fri, Sep 4, 2020 6:00 PM

dual SIM question/ add a line

Hello,

Currently I am an Xfinity mobile customer looking to add another line.  Can I add a line and operate two different phone numbers on my Xfinity mobile through one device (either a Samsgung S20 or iPhone11Pro)?  Would this be a dual SIM (both eSIM) or one is a physical SIM and one is an eSIM?  The second new line just needs to operate as a business phone line and does not need data plan or anything special. 

Responses

DaveO3

Problem Solver

 • 

352 Messages

1 y ago

Yes. Your XM line requires an XM physical SIM as XM does not support eSIMs. Your eSIM line would have to be from a different carrier such as T-mobile or AT&T. You might be able to use Verizon if you get a specialist to set up an LTE only eSIM as you cannot have more than one CDMA line.

Regular Visitor

 • 

4 Messages

1 y ago

Does XM support dual sim android phones ?

I'd like to run 2 lines off of one phone 

DaveO3

Problem Solver

 • 

352 Messages

1 y ago

YES

 

XM supports all dual SIM iPhones. Your phone will need to be unlocked to use the eSIM which can be used on another carrier or data only eSIM carrier.  

You will have to check the compatibility of any dual SIM android phones. 

New Poster

 • 

3 Messages

6 d ago

I have xfinity wireless, but I also have a small business line run through an app. I would like to switch that to a actual line through xfinity. Do Chinese or Korean iPhones with dual sim work in the states, and will xfinity support them?

XfinityRaf

Official Employee

 • 

16 Messages

Thank you for reaching out for help with Xfinity Mobile service. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. 

You can contact our Xfinity Mobile support center via any of the following methods:

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat: https://comca.st/3nFUuoL

Thank you! -Raf

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here