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DOB/SSN not correct?!
Tried to order a new phone, filled out all my info, then it tells me my DOB/SSN is wrong. Now - there is a chance I could have mistyped, but being prior military, I used to get paid by relaying these two details over and over. I know this information like the back of my hand.
Further, it kicked me out of my cart, where the order is, and now has locked me out so I can't even access the order I "misentered" the information on.
You really don't want my money that badly Xfinity? I've tried to resolve this myself 3 different ways so I could order one of your most expensive phones, and instead you lock me out and tell me I don't know my own personal info. C'mon....
Don't make me have to throw 1400 at some other carrier for a new phone for god sakes.
user_ace59b
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1 Message
2 m ago
I have the same problem and they cannot fix it, I went Xfinity store, they could not help me, said I have to call to Xfinity support, talked to them and they couldn't fix,so weird , I have a few lines, account used the same information to get it and now I cannot add a new line
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