1 Message

Fri, Jun 18, 2021 10:43 PM

Did anybody buy the pixel 4a for $250 betwen March 1st and Apr 13th 2021?

Xfinity had a great deal for the pixel 4a 5g at the beginning of the year for current customers (no port-in, no coupons, no gift card, no new lines required). I bought the phone on Apr 13th (the last day of the offer) but was shipped to me on May 6th because it was backorder.

When I noticed that Xfinity started to charge me for the full price of the phone ($500) I got in touch with them and it turns out that no one in customer service can find that offer from March-Apr. According to them, that offer never existed. They said the only offer for the pixel this year started at the end of April.

I'm hoping that if I can show that many other customers took advantage of the offer I may be able to convince them that it did existed and hopefully they honor the deal with me too :) Thanks!


Official Employee


52 Messages

1 m ago

If you happen to have a chance, @user_3c6803, you are able to send me a private message so we can get in and take a look at what might be going on! When you get an offer and something happens, I can imagine how frustrating that would be for you, so we are happy to help you take a look at what we can do! If you need it,


To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

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