JLMobileuser1's profile

New Poster

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5 Messages

Fri, Jul 15, 2022 3:07 PM

Data Usage

My data usage was .9 gig. I turned off my cel service on my phoe eand data usage is still going up. There is no way to review your daily usage. Pretty sure you just make the numbers up or at least pad them.

DaveO3

Problem Solver

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482 Messages

2 m ago

If you have WiFi Calling enabled you may be using some cellular because certain functions like visual voicemail count against your data. Also, note that if you turn off cellular data your visual voicemail usually doesn’t work. 

Official Employee

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129 Messages

2 m ago

Hello! We would recommend reaching out to our Xfinity Mobile Team directly if you have some concerns about how much data is being used. You can reach them by using either of these methods:

 

Phone - (888) 936-4968

Chat - https://comca.st/3zdD0ph

 

They will be your best resource in getting this resolved.

Visitor

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1 Message

1 m ago

Agreed. My monthly cell usage was 0.4G to 0.7G every month and then I got a message it went to 0.8G and by the next day it was 1.58G.

No explanation. No usage report by day or hour or activity ... just monthly totals that's it. No explanation. Going to see if Ryan Reynolds has a better plan on that company he started. 

Official Employee

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118 Messages

Hello @ArgoKnot We recommend reaching out to our Xfinity Mobile Team directly about your data usage concerns. You can reach them by using either of these methods:

 

Phone - (888) 936-4968

Chat - https://comca.st/3zdD0ph

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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rightfooted

Expert

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1.3K Messages

1 m ago

Go into the mobile network settings, and you can see which apps have been using data in the current and a few previous cycles.

Not sure what you mean by turning off cell service. If you don't want to use data, you need to turn off mobile data.

Visitor

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1 Message

13 d ago

I am so frustrated with Xfinity. I have literally turned EVERYTHING OFF that uses data and overnight I have 40GB used - WHAT??? I called them to try to get hourly usage reports and the level 2 rep LITERALLY hung up on me!! Level 1 rep proclaimed his awesomeness every 30 seconds (not a hyperbole, he literally said "How can my awesomeness help you with the awesome best service Xfinity).  He then tried to tell me I should just get unlimited data. WHAT?? You can't provide me with a detailed accounting of my usage (like the gas, electric and water companies do) but you want to charge me overage. The reps told me all the devices connected to my data - yup they have been for years, so why now is it going up, and ZERO visibility as to why. The connected devices/activity per app thing is a joke. Mine is telling me I was connected for 10 minutes. OK so I used 40GB in 10 minutes on instagram??? really?? a chart with three monthly totals of usage is NOT helpful. If my electricity can provide hourly usage so can Xfinity (which USED TO PROVIDE THIS).

jim_r1

Contributor

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65 Messages

10 d ago

make sure you are not connected to xfinity or xfinitywifi as your wifi device. I believe you get charged for data when connected to these.

rightfooted

Expert

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1.3K Messages

@jim_r1​ 

You're not charged for data usage when using the xfinitywifi and XFINITY hotspots.

https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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