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user_10da51
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Visitor

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5 Messages

Saturday, July 31st, 2021 12:01 PM

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Data usage

Why is it showing that I’m using mobile data when I’m connected to my home WiFi or xfinity hotspots?

Question

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Updated 

4 years ago

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CCAlisha

Problem Solver

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571 Messages

4 years ago

Hello, @user_10da51Welcome to the Xfinity Forum and thank you for posting your question here. To confirm are you using an Xfinity Mobile device? 

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user_10da51

Visitor

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5 Messages

@XfinityAlisha yes, I am using an xfinity iPhone. When I’m connected to my home WiFi and only watch YouTube, text and make calls.. (no downloading or uploading content)it shows that I’m using some cellular data. I’m confused.

(edited)

4 years ago

0

CCJodie

Problem Solver

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1.3K Messages

@user_10da51 Understood! So the data usage could very well be when the phone is not connected to any wifi networks. Are there times when that's possible? 

I no longer work for Comcast.

4 years ago

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user_10da51

Visitor

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5 Messages

4 years ago

No, it’s times when I don’t even leave my house and I’m connected to my home WiFi

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XfinityMatt

Official Employee

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26 Messages

I highly recommend reaching out to our support team at (888) 936-4968  to see if they can check your account for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_ace63c

Visitor

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1 Message

The support team will tell you to shut off your mobile data when on wifi.  So every time you connect to your wifi, you will have to remember to shut off your mobile data.  That's how Xfinity mobile works.  I know this because I have spoken to the support team and that is what they told me.  

4 years ago

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XfinityTy

Official Employee

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376 Messages

Hello! We have a dedicated team of Xfinity Mobile experts that can assist you with your Xfinity Mobile needs, and this team can be reached via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3yZ9HUR

Thank you! -Ty

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_b27531

Visitor

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1 Message

I have the same issue and was told the same thing. The data usage on one of my lines spiked 4.96GB in one day when we were connected to WiFi all day. Doesn't make sense, and the amount of data used per the phone is 2 GB less than what xfinity mobile is reading. 

4 years ago

0

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