Rome2580's profile

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1 Message

Fri, Dec 20, 2019 12:00 PM

Credit letter

I got a phone from xfinity mobile and paid the upfront cost and everything. I have been using the phone and am using it right now. But just today I received a letter saying I have been denied xfinity mobile products and services based on credit, which the store said shouldn't matter. But my phone still works and is set to autopay. I'm confused. Why did I get a denial letter if I already got the phone and service?

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Official Employee


280 Messages

1 y ago

Hello Rome2580,


Thank you for taking the time to post on the Xfinity Forum.  I’ll be happy to provide clarity on the situation.  The letter you received was regarding a credit application as it pertains to obtaining a new device on a device payment plan (DPP).  It also indicates the amount of lines that you may have qualified for.  Since you purchased your device at full price, the credit situation did not apply.


In case you wanted to get a premium handset on a DPP, that’s when the credit application result would come into play.  If you have any other questions, or would have me review your account, by all means don’t hesitate to reach back out.


Know that you can contact me privately by clicking on my name, which will direct you to my profile page, and from there you’ll see a blue ‘send message’ button.


Any account access requires account authentication, and for that you need to provide first and last name, full service address, mobile number, and the last 4 digits of the stored payment method on file.  Remember to send this info through private message only.


Thanks again,


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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