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Visitor

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6 Messages

Tue, Sep 27, 2022 1:28 AM

CORRECT WAY TO PORT GOOGLE VOICE NUMBER

Ok so I figured out that Xfinity has the wrong info posted as to how to port your Google voice number over to xfinity. I know because I went through it. Xfinity says the account number is your Google voice number which is correct, but the pin IS NOT the last 4 of your phone number. The pin is YOUR GOOGLE VOICE VOICEMAIL PIN NUMBER. So whichever digits you picked to set up your voice-mail pin, this is the pin you need to use to port you Google voice number to xfinity mobile. PLUS, another thing not mentioned. You must log on to Google Voice via a desktop to unlock your GV number which only costs $3. If this isn't done, porting won't work. And I found out from Google that there is no longer a "process tracker" to see how long it will take your number to port. That was removed a couple months ago. So if you don't see it don't worry. So remember. Log on to Google voice via desktop and unlock your number which costs $3. Make sure the pin you use to port your number is your voice-mail pin. And lastly there is no more progress tracker. As long as you don't receive an email for xfinity or Google saying something went wrong, the porting is fine. Remember that Google voice number is considered a land line number so it'll take a minimum of 3 days to port. Hope all this helps those of you who want to port your GV number to xfinity mobile. 

Official Employee

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200 Messages

2 months ago

Hello @Inked_Kitten and thank you for taking the time to contact our team here at the Xfinity Community Forums. I appreciate you sharing these details regarding the transfer of Google Voice numbers to Xfinity Mobile and do want to make sure an XM specialist is able to review feedback on any publicly posted information.

Do you happen to have a link to where you viewed the information you believe to be outdated or inaccurate?

Visitor

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6 Messages

@XfinityShaina

I sent you the pics I screenshot from xfinity mobile where it states how to port the GV number 

Visitor

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6 Messages

@XfinityShaina​ Hi! I sent a couple screenshots. I found this info on the xfinity mobile app and it's what I followed to port my number. As I said tho it didn't work and 3 xfinity employees couldn't figure out the problem so I did my own research and went on to GV and found out what to do. I almost canceled all my lines because of how frustrated I was getting but thankfully I found the answer. I just don't want others getting frustrated too :)

Visitor

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6 Messages

@XfinityShaina here's the other pic I  thought I sent. 

Official Employee

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114 Messages

@Inked_Kitten Based on your screenshots, I can confirm these are the steps on the Xfinity website on how to locate your previous carrier's account number for your port over request based on acquired information. What information on this document is no longer up to date so that we can ensure the proper team receives feedback and make the appropriate changes? As you stated we would hate to lose potential customers or make anyone's life harder in their port over the process. We provide our account number via the My Account app and as a customer of another cell phone provider myself, I can attest that some other companies also provide your account number through their account management applications. 

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Visitor

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6 Messages

@XfinityJoshM​ my first post answers all the questions you are asking. Log on via desktop to pay $3 to release your number so it can be ported. The correct pin is the voicemail password and NOT the last 4 digits of the phone number. Once this is done the number can be ported to xfinity. It will take a minimum of 3 days for the GV number to port cuz the number is considered a land line. And last thing there will not be a progress tracker as there was previously because Google has since removed it.

blueman-2

Contributor

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23 Messages

2 months ago

@Inked_Kitten is correct.  But then, in a way, so is the existing xfinity page.  Here is what I found:

If you do not turn on "Call to listen" then there is no requirement for a voicemail PIN.  In that case, you have have no voicemail PIN, and your effective PIN is the last 4 digits of your number.  But for many/most people who have "call to listen" turned on, there is a separate PIN that you must use during porting.  So this needs to be clarified in the xfinity page on porting Google Voice.  

Also, you MUST, as @Inked_Kitten points out, "Unlock" your Google Voice number by logging into Google Voice and going to settings.  It will be $3 to do this if Google Voice provided that number. For me, I had previously ported that number from Verizon to Google Voice, so there was no fee.  But in any case, you must "Unlock" your number first.

Kudos to @Inked_Kitten for taking the time to document this.  Your fellow xfinity users thank you!

(edited)

Visitor

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1 Message

I just found this thread.  About a week ago I went through the forms for transferring my Google Voice number to Xfinity and I got caught by the same lack of information about needing to unlock the Google Voice number.  I got the email saying that it would take 24 to 72 hours to process and that they would send an email when it was done, and then nothing.  So, now I just unlocked the Google Voice number, but I'm worried that "it already tried and failed on the locked number" (without letting me know that). I'm wondering if anyone knows if it will now go on with the processing or I have to do something to "kick start it"?

XfinityEricB

Official Employee

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398 Messages

Hello @user_58ba0b, and thank you for reaching out with your concern. If you still haven't received any updates as expected, you may want to speak to our Mobile experts about the current situation on your port request. They would be best at getting you the information you need. 

At this time we don't have any of our Mobile experts on this platform, but you can reach them with any of these methods:

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

5 days ago

I’m so confused. I received a message saying my xfinity number was activated. I purchased a google number but it’s not working. 

blueman-2

Contributor

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23 Messages

5 days ago

@bpage06 , do you mean the google voice number you ported over to Xfinity is not working on your xfinity phone?  For me, once I get a notice from Xfinity the number is activated (and at the same time my google voice account no longer shows that number assigned to it), then it is working just fine on my xfinity phone.  Done it 4 times now and always the same.  Takes 2-3 full work days, but has always worked just fine.  

And I assumed you remembered to power off your xfinity mobile phone, then turn it on again.  

(edited)

Visitor

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2 Messages

@blueman-2​ thank you so much for responding . I waited the three days and xfinity said activated. I’m guessing it wasn’t all the way activated on the google side of things. But everything is working now. I just checked. 

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