U

Visitor

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1 Message

Thu, Jul 22, 2021 11:26 PM

Continued billing after cancellation

I have been charged for another month of mobile phone service even though I cancelled last month.  Xfinity charges a month in advance so I should receive a credit, not another charge.  I called and was given three different stories before I was disconnected.  I was charged for the internet after I cancelled as well.  What is going on here?

Responses

DaveO3

Problem Solver

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352 Messages

2 m ago

Xfinity Mobile is postpaid, meaning that your credit card is not charged until after the completion of your monthly billing cycle. In fact, your credit card is not charged until roughly three weeks after the completion of your billing cycle. 

Official Employee

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286 Messages

2 m ago

Hello, @user_4db221. Thank you for posting here on our forums. For mobile billing concerns, this would need to go through our mobile team over the phone; However, I would love to look into your residential internet concerns with you further. As for general information for our mobile services, it is correct that we bill after the billing period has ended, as we need time to calculate the data usage. This works differently than our residential billing, which is billed in advance by approximately 1-2 weeks. I want to ensure your billing is reflecting the correct disconnect date for you for your internet. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

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