Claim: misled by the online representatives to order the mobile service and an iPhone

I am a new customer of Xfinity. I am filing this claim because I was misled by your online representatives to order the mobile service and an iPhone. Your online representative told me wrong information which made me buy the mobile service and an iPhone which I don’t want to buy. Please cancel the service and refund or consider decreasing my monthly payment by $15. Please reply.

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Responses

U

user_3b3109

Visitor

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6 Messages

2 years ago

Please reply and help to resolve the problem.

1

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CCCassandra

Problem Solver

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502 Messages

Hi @user_3b3109, thank you for visiting us on the Xfinity Forums for assistance. I'm sorry to see it's because of an issue like this with your mobile services, I can understand how upsetting that would be!

While I wish our team could help here, we do have limited access to mobile accounts, and instead, you will need to reach out to our Xfinity Mobile experts by texting or calling 1-888-936-4968 or through chat here.

Thank you for understanding!

I no longer work for Comcast.

2 years ago

0

Plan

user_3b3109

Claim: misled by the online representatives to order the mobile service and an iPhone

user_3b3109

CCCassandra

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