Sunday, September 17th, 2023 12:41 AM

Change Shipping Address for an Order

I am trying to order a phone and new line through Xfinity Mobile, but the shipping address keeps being forced to be the same as my billing/service address. Everywhere I look it seems I can't change it "for my own safety." But my apartment uses the Fetch delivery service and does not accept direct deliveries. Is there any way to change the delivery address for this order to use Fetch's address instead? Xfinity doesn't seem to offer in-store pickup either.

Official Employee


326 Messages

4 days ago

Hey there @uzaira When ordering online and having sent via mail, we do require that the device goes to the home address on record. You can visit us in-store, and if available we can activate the device for you same day.  Our XM FAQs page has more details. 

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