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Visitor

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2 Messages

Tue, Sep 28, 2021 3:00 PM

Cell service doesn’t come back after airplane mode with Wifi.

Every night I put my phone into airplane mode with Wifi and Do Not Disturb on before bed. Whenever I enter this “mode” then come out of it (turn OFF airplane mode and do not disturb. Turn ON cell service and Bluetooth) my cell service doesn’t turn back on. 

I have to re-enter airplane mode with everything else off then turn it all back on again in order for cell service to connect. 

Yes I have tried restarting the phone. This happens EVERY time. I can do it right now. 

Responses

Official Employee

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355 Messages

16 d ago

Hi, there @user_3c85d3! Thank you for reaching out to XFINITY over our Forums page and for patiently waiting for a response. I am sorry to learn about the cell service issue and for providing these details. I would be frustrated with experiencing this issue on my mobile phone so I understand the inconvenience that this can cause you. We will do all that we can to assist. Have you tried reaching out to the mobile device's manufacturer to see if they were able to provide you with any additional information?

Visitor

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2 Messages

@XfinityGabriel

Hi, it's an iPhone 12 mini and no I haven't reached out to Apple about the issue. I've gone through multiple iOS updates and the problem persists. 
 

Official Employee

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355 Messages

Thank you for providing these details. That’s a nice phone by the way. I can’t wait to upgrade my iPhone 11. I did some research, I have discovered some additional troubleshooting steps to try when experiencing this issue. From what I am seeing, it seems that your iPhone 12 mini is getting stuck in airplane mode. Here are some steps to try:

 

Method 1. Versatile Force Restart

Method 2. Remove and Re-Insert SIM Card

Method 3. Update Carrier Settings

Method 4. Reset Network Settings to Fix Airplane Mode Stuck

Method 5. Ultimate Solution to Fix iPhone Stuck on Airplane Mode with ReiBoot

 

Here is also a link for more details on [how to fix an iPhone getting stuck in airplane mode](https://comca.st/3ilsYte). Please let me know if this helps.

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