Hey there @user_de4d03 and thanks for connecting with us here on the Xfinity Support Forums. While we'd be more than happy to assist with this particular concern, we would need a bit more information to help out.
Was this device purchased from Xfinity?
Is it under warranty?
Is the device completely turning off, then back on?
Are there any battery drain issues?
What troubleshooting steps have you taken already?
This helps us and the rest of the community out, in the event someone is having a similar issue. You can check out more about our Xfinity Forums Acceptable Use Policy here.
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, email program, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
XfinityBrie
Official Employee
•
508 Messages
2 m ago
Hey there @user_de4d03 and thanks for connecting with us here on the Xfinity Support Forums. While we'd be more than happy to assist with this particular concern, we would need a bit more information to help out.
Was this device purchased from Xfinity?
Is it under warranty?
Is the device completely turning off, then back on?
Are there any battery drain issues?
What troubleshooting steps have you taken already?
This helps us and the rest of the community out, in the event someone is having a similar issue. You can check out more about our Xfinity Forums Acceptable Use Policy here.
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, email program, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
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