CELL PHONE COMPATABILITY
Dear Xfinity / Comcast cell phone expert. I am a current Xfinity cell user with a Google Pixel 4XL, but just bought a TCL 10 pro from Amazon because all said that it SHOULD work on Xfinity. But it does not. I get data but no voice. Verizon's site says that the phone will work but I don't want to switch carriers as your service has been fine (and frankly, you are 1/2 the price)! I spoke with a helpful Xfinity service rep. last night, but she checked and said that the phone will not work.
SO - must I return the phone, or is there a way? i think that the TCL phones are a good value for your useres and it would eb a service to all if you could activaye.
Daniel [Edited: "Personal Information"]