lloydschafer1's profile

New Poster

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1 Message

Mon, Jan 11, 2021 4:00 AM

Capital One Bank Short Code Texts

Like many others, I cannot receive bank (in this case Capital One) short code texts on my phone making it impossible to use the banking app.   The bank says the problem is with xfinity blocking the texts.  Xfinity says it's the bank.  Short code texts from other financial institutions are working.  

Help...  

 

Thanks. 

 

Responses

Regular Visitor

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2 Messages

7 m ago

I just transferred my number to Xfinity from AT&T & upgraded to the iPhone 12 Pro Max. I was having the same issue with the Capital One mobile app. I gave up. I switched my financials to a back up WF account I had. Their mobile app works. I know switching banks is not a feasible option for everyone. Just sharing my experience.

New Poster

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1 Message

6 m ago

Just switched from AT&T to Xfinity and have the same problem with receiving short codes from Santander Bank.

I spent 3 plus hours on the phone with CS and no one  told me that  Xfinity doesn't accept short codes from Santander. They said short codes weren't blocked. But Santander looked into the problem and told me Xfinity doesn't support their short codes.

This is ridiculous. Xfinity should accommodate major banking institutions if it wants to run a first class mobile program. 

New Poster

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3 Messages

6 m ago

call xfinity mobile support and ask them to disable premium message blocking,

Visitor

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1 Message

4 m ago

Same identical problem.  However, it also impacted my Ally Bank app as well, when it tried to generate the OTP message.  At least with Ally, I had the option to send the text to my email address.  Despite hours on the phone with both Capital One and Xfinity, no resolution.  I had to drop Capital One as a bank.  Xfinity was not much help.  I indicated the need to disable premium message blocking, which should be a feature the "user" should have to turn on or off, but they would not.  Despite them saying they did, and resetting my network connection on my phone, the problem continued.  I am convinced Xfinity did not disable this.

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