T

Visitor

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1 Message

Wed, Jun 15, 2022 7:12 PM

Can't send Picture messages

I can't send picture messages via Xfinity Mobile after swapping over from Verizon.

I have 2 phones an Iphone XR and a samsung Galaxy S10e. MMS based messages are not sending, but I verified in my settings that MMS is enables. I've tried multiple SMS/MMS apps, with no luck.

I cannot send picture messages or group messages.

DaveO3

Problem Solver

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427 Messages

2 m ago

Each cellular carrier has their own size limit and these limits usually range from 600kb to 1,200k(1.2MB) and each carrier may or may not require cellular data be turned on.

XM requires cellular data be turned on for MMS and charges you for the cellular data used. The XM size limit for an MMS is 600kb

Official Employee

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406 Messages

2 m ago

Hey @TheBlueBlur242

 

I appreciate you taking time out of your day to let us know about the picture messaging issues. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. I would recommend calling or texting 1 (888) 936-4968, or reaching out to our secure online chat at https://comca.st/3baAu9B where an Xfinity Mobile expert is available 24/7. 

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