Can't Receive Text Message
I enrolled in Xfinity Mobile service about two weeks ago. Until now, my phone, Moto e, is still not working as it should. I can make and receive phone calls, send out messages, but can't receive any message. It all started with a typo by the store agent. A number with wrong area code was being tried to port over initially, then after the right number was finally ported over, my account still saw the wrong port process going, and then after the wrong porting process was finally killed and my account could show my phone as activated with right number, I couldn't receive any text message. Last Friday, after a lengthy troubleshooting with online tech support, I was told my phone needed to be replaced. Today, with the replacement activated, I still can't receive any message. The problem remains.
Based on my IT network experience, I think the cause of my problem is in the text message routing configuration of the network, not in the device. Somehow messages to my phone are either blocked or redirected to the wrong number, such as the number ported with typo initially. However, I can't convince tech support to look in that direction.
So far I have lost text messaging ability for 2 weeks already. I must get the issue resolved quickly or cancel the service and fall back to my previous provider. Xfinity Mobile has very attractive plans. But its support doesn't seem to be on par with its promise. I couldn't even find a way to send tech support a message. Online chat took too much time and achieved very little. Calling support line incurred long waiting time and was often pushed around between different levels of supports.
What should I do now? Is there anyone who can help me out? Thanks!