Can't Port from Ooma?

@XfinityBillie​

Yes, I have contacted Xfinity "level 2" specialists at least 7 times.  By phone, text, Chat, Mobile Assistant, etc.  They always promise me it will be fixed in 24 hours, but it never is and they always fail to call me back even when they promise to do so.  This has been going on for 2 weeks now!   This should all be documented in the notes of my account.

I even received an email last week from the "Customer Experience Team at Comcast."   They promised to resolve the issue, but they also have failed to follow through.  Very frustrating!!!   What do I do next??

Bob

@user_3f9a5e I can understand the frustration this has caused. All porting requests would be handled by our Xfinity Mobile team. They may need to open a ticket to see why the number are not porting. 

I have contacted the "Xfinity Mobile team" over 7 times in the past 3 weeks.  You can review the notes on my Xfinity Mobile account to verify this.  My phone is still not activated, and they do not seem to have the knowledge to properly process my request, and they always tell me a supervisor is not available, so there is nothing they can do!!!??   They have opened multiple tickets.  How do I get someone to personally examine this problem and see to it that it is finally resolved? 

When I call Ooma, they say that they have NOT received any porting requests. Xfinity Mobile is doing something incorrectly. OOma suggested having Xfinity Mobile call them directly and do a "manual port transfer", but the representatives on the phone and chat lines refuse to do that.

@user_3f9a5e Thank you for the additional infromation and we are sorry this has been extremely frustrating to deal with. We'll need you to send us a Private Message with your full name and address to look into this further for you. Here are some instructions on how to send us a PM in case you need them:

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to speaking to you there.

Hello @user_a3a7aa, we can certainly understand the importance of having your phone number ported. Our team of experts at Xfinity Mobile can assist further with your inquiry and would be able to provide a status update on the request. You can reach out to them through any of the following options:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile