Calhoun23's profile

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1 Message

Mon, Apr 27, 2020 12:00 PM

Can't connect with Xfinity mobile

I have been trying for 3 weeks to reach Xfinity mobile.  My credit card expired and in trying to update the credit card, the app just keeps sending me around in a loop. I am also unable to connect with billing to update my card because like before, the app just keeps sending me into a loop. Speaking with a customer service rep isn't even an available option unless I want to arrange for new service.  Before my service is disconnected or I receive a late payment ding on my credit report, does anyone have any suggestions for getting past the loop and being able to actually connect with an actual customer service rep?

Thank you.



Official Employee


280 Messages

1 y ago

Hello Calhoun23,


We greatly appreciate you taking the time to post to the Xfinity Forum and my apologies for my delayed response.  I still wanted to touch base to find out if you were still needing assistance.  If so, the situation you document requires account access.


At your convenience, you can contact me privately by clicking on my name ComcastChrisL, and from the profile page click on the blue ‘send a message’ button.  In your reply please include the following information;


First and last name, the complete service address, the mobile number, and the last 4 digits of the card on file.


Thanks again for your time, and patience.




P.S. To the XM community at large, in case your post goes unaddressed and requires account access and research, please note that you can always reach out to any Official Comcast Employee by following the private message instructions mentioned above.  Know that we are here to help

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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