1 Message

Sat, Aug 28, 2021 1:25 PM

Can't activate my phone

When I try to go online to activate my phone, I click on my new replacement phone but get to a page that says try again. 

I called customer service line yesterday  and they said that for some reason the phone is not showing up as delivered  in their system and therefore they were not able to  activate it and required help from some t2 support. It took way too long and I had to cut the call before this could get resolved. How do I activate  my phone !!

Official Employee


400 Messages

3 m ago

Good morning @user_24b599 and thank you for reaching out to our Digital Care Team on our forums today, we hope you had a wonderful weekend! Since this is related to Xfinity Mobile, I would have to direct you to our Xfinity Mobile support. Our department handles specific customer service request and unfortunately, we are unable to access Xfinity Mobile Support tools. You can reach them by SMS Text Message or phone at 1 (888) 936-4968, or via chat at https://comca.st/3gMCFAd and they would love to assist you! 

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