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Visitor

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2 Messages

Friday, January 13th, 2023 6:29 AM

Cannot receive texts from Netflix, xfinity, AT&T

I just switched over to Xfinity from AT&T plus we got 2 new phones, a 13 & 14 iPhone. While setting our mobile service up, xfinity tried to send me a text with a code like all companies do to prove it’s you, well I never received the text or the next one they sent. When I got home I was setting up our Netflix and again they sent me a code via text which I never received. How do I get this fixed?

Accepted Solution

Official Employee

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511 Messages

20 days ago

Hello, @user_46ef9a! Thanks for posting on our Community Forums. I'm sorry to hear you are not receiving text messages as expected. This is not the experience we would like you to have. In this case, we would recommend reaching out to our Xfinity Mobile team for assistance. You can reach us over the phone at 1 (888) 936-4968, Text, or Chat. Have you tried that already? 

Visitor

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2 Messages

14 days ago

It was my mistake. I realized I did not have accounts with the contacts I was trying to receive texts from. I am older and not techy but did finally get it figured out on my own. Thank you! So far I am happy with my new service with Xfinity mobile.

Official Employee

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484 Messages

@user_46ef9a, I am happy to read that you got it figured out 😀 Our Xfinity support team, here, is techy, so that you don't have to be. We are committed to providing our Xfinity customers with consistently superior service and support, right here, 24/7. Thanks for the update.

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