silquint's profile
silquint
1st Topic

Visitor

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2 Messages

Tue, Jun 8, 2021 10:58 PM

Cannot access My Data on Xfinity Mobil

I can log into app but suddenly after 11 months of no issues, I can’t see my data or billing etc.  I track my data so I don’t go over my allotted GBs.  Same is true when logging into Xfinity Mobile website.   I spent hours on phone with numerous Xfinity reps and nobody can fix this issue.  Please help.  

Question

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Updated 

5 d ago

21

2

Responses

MxGundy

Visitor

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2 Messages

7 d ago

I've been experiencing the same issue. I have had no issues for the 8 months I've been with Xfinity Mobile, and now I can't see any activity, billing, or change plans in both the IOS app and on the Xfinity Mobile website.

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silquint

Visitor

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2 Messages

@MxGundy it’s so maddening.  The worst part is talking to multiple xfinity mobile reps who cannot fix this issue.  I’ve been transferred around numerous times and inevitably just get disconnected and have to start all over again.  

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6 d ago

0

ComcastEmily

Official Employee

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8 Messages

Hi there! We're sorry to hear about the issues with your online account and would be happy to help. Please send us a DM with your name, address, and account number so we can take a look. Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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5 d ago

0

DaveO3

Problem Solver

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306 Messages

6 d ago

I was able to get back into my account from both my iPhone and iPad by doing the following:

1.) Reset Network Settings (Settings, General, Reset, Reset Network Settings) You will need to reconnect WiFi. 
2.) Clear History and Website Data (Settings, Safari, Clear History and Website Data)

When you open the Xfinity Mobile app (or web app) for the first time it should now ask for your username and password and so on. 

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