Visitor
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2 Messages
Cannot access My Data on Xfinity Mobil
I can log into app but suddenly after 11 months of no issues, I can’t see my data or billing etc. I track my data so I don’t go over my allotted GBs. Same is true when logging into Xfinity Mobile website. I spent hours on phone with numerous Xfinity reps and nobody can fix this issue. Please help.
MxGundy
Visitor
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3 Messages
4 years ago
I've been experiencing the same issue. I have had no issues for the 8 months I've been with Xfinity Mobile, and now I can't see any activity, billing, or change plans in both the IOS app and on the Xfinity Mobile website.
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DaveO3
Problem Solver
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778 Messages
4 years ago
I was able to get back into my account from both my iPhone and iPad by doing the following:
1.) Reset Network Settings (Settings, General, Reset, Reset Network Settings) You will need to reconnect WiFi.
2.) Clear History and Website Data (Settings, Safari, Clear History and Website Data)
When you open the Xfinity Mobile app (or web app) for the first time it should now ask for your username and password and so on.
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