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Visitor

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1 Message

Thu, Jun 16, 2022 10:02 PM

cancelled phone order

I am thoroughly disappointed with xfinity. I ordered new phones for myself and husband back inMay and as of today, June 16th, the phones had not been delivered. I called to find the status ofthe phones and I was TRANSFERRED TO 5 DIFFERENT PEOPLE and the 4th person CANCELLEDMY ORDERS. I received a promo code from xfinity for $400 off a new IPhone on May 5th. I placedorders on May 8th and May 11th (with the assistance of a customer service agent). I was givingxfinity the benefit of doubt that they would honor the orders and send the phones as requested. Ireceived 2 email confirmations that the orders went through. They charged my card for eachdeposit for each phone. Never did I receive an email from xfinity stating that the orders were notprocessed or cancelled until today when I called to speak to a human. I was on the phone for 1hour and 39 minutes - from the initial call with Darin to the 2nd contact with John to thecustomer account executive Zyran to the verification team Francisco (who cancelled both myorders today 6/16/22) to the advanced department Katy (where there was a lot of unnecessarynoise in the background to annoy their customers and who was adamant that they could not helpbecause the promo code had expired). I will be switching my service with xfinity. They have notstood up to my expectations and they do not honor their promotions and I am sure with the loss ofone customer, they will continue to stay afloat. POOR RATINGS!!! Not satisfied with their customerservice at all. THE WORST OF ALL CABLE AND MOBILE PROVIDERS!!!

Visitor

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2 Messages

2 months ago

I’m going through the EXACT same issue right now. Currently waiting for a call from a supervisor who hopefully is not completely incompetent!

Visitor

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2 Messages

2 months ago

Going through the same thing, order was shipped and in my local hub.. xfinity for some reason cancelled my order while in transit and now it’s being shipped back to xfinity and customer service can’t even see my order.. unbelievable

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