DRDIDY's profile

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1 Message

Fri, Aug 14, 2020 5:00 PM

Can i switch my current xfinity sim to a Microsoft surface Duo?

Hi,

I just ordered the new microsoft surface Duo from Microsoft and I wanted to know if I could use my current Xfinity sim on my Samsung galaxy note 9 on the surface Duo when it arrives?. 

New Poster

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4 Messages

1 y ago

I would love to know the answer to this, too.  I have every intention of getting the Surface Duo and I would hate to have to change providers.

wpaulo

Contributor

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99 Messages

1 y ago

I believe I saw official support was only AT&T, Verizon, and T-Mobile. Also depending where you buy it it might be locked to AT&T only.

New Poster

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4 Messages

1 y ago

Microsoft is selling an unlocked version. It's available through Best Buy. Or at least it will be.

New Poster

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2 Messages

1 y ago

It's recommended to get a new sim card when activating a new device.

New Poster

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2 Messages

1 y ago

If it works with Verizon and it's unlocked it will work with Xfinity mobile. Xfinity mobile uses Verizon's network.

New Poster

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4 Messages

1 y ago

I don't think that Xfinity will issue a new SIM card for a phone that's not officially supported in their Network. The only way to get a Duo on their Network, will probably be to swap an existing Sim. Of course, that means that there may be some back-end inconsistencies in the service. I've never simply swapped the SIM in an unsupported phone before. So I can't predict what will happen.

New Poster

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1 Message

1 y ago

I am curious if anyone has purchased the surface duo and running it on Xfinity mobile network.  If so can you please provide some insight as to you experience.  I assume that you purchased an unlocked device from Microsoft and used your existing sim card. Are you having any issues with the duo running on the Xfinity network? Also, what is your comments regarding the duo device, is it worth the cost? 

 

Thanks. 

New Poster

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4 Messages

1 y ago

I decided against buying the Duo at this time.  I played with one at Best Buy and was less than impressed with the performance of the Microsoft tweeked Android OS on the device.  After 30-45 minutes of exploring the default software load, I think it needs to cook a little more as it seems underdone.  I read some reviews after my tests and they agree with me.  The consensus is that it is a very promising device, but it still needs some work to reach it's potential.  Hopefully, when version 2 comes out, Xfinity Mobile will fully support it.

New Poster

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1 Message

1 y ago

Sorry to inform you but it does not work. I have one. You can make calls and use it on wifi however you can not receive any messages. I'm So upset because it's actually a great phone. 

New Poster

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4 Messages

10 m ago

Any idea about when xfinity will support surface duo, its a great phone and we are missing out its features ?

New Poster

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6 Messages

2 m ago

I bought an AT&T locked phone and unlocked it (see instructions here: https://forum.xda-developers.com/t/help-unlocking-at-t-surface-duo.4282625/post-85464705) without an issue, which is nice since I know people had a lot of issues unlocking it up until recently.

Unfortunately, I'm having the same experience as Kalvinusmc - I can make and receive phone calls as well as send text messages, but I cannot receive text messages, and that's a deal breaker.  I haven't called Xfinity Mobile yet so I haven't given up yet, but I won't be terribly surprised if I am unable to get it working.

On the other hand, here is a big clue that it might be possible:

https://www.windowscentral.com/surface-duo-not-working-verizon-heres-fix 

(edited)

New Poster

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4 Messages

1 m ago

I bought one and had to return it due the incoming text issue, will happily go back to duo if this is resolved, i read about xfinity users not able to provision the cmda-less option and its only available for Verizon accounts, will watch this thread if any updates 

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