Contributor
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27 Messages
Calls Drop Everytime on Xfinity WiFi!
Okay it's bad enough I was told I would have service at my house if I switched to Xfinity Mobile (flat out lie no service at all).
Now I have to deal with Wifi calling dropping all the time! Only on Xfinity Wifi. Every damn call! Multiple phones/models so it is not the phone and don't try to tell me different.
Whether I call someone or they call me it is guaranteed to drop every single time. I have never had it not happen in over a years time. Bought a brand new S21 5g from Xfinity because I was told it was an issue with the phone. Guess what it's not.
Is there a fix for this? I've searched the forums and the internet and apparently this is an issue with Xfinity and has been known for quite some time and as far as I can tell nothing has been done to fix it! Prove me wrong and tell me the fix.
Oh yeah and I'm also on my second Xfinity modem. I now have the white one which I was told was an upgrade. And it has done it across every Xfinity modem I have had. When ever I go away and I actually have a signal the phone works perfectly no disconnects. Restarts on the modems have fixed nothing. Could be one minute or no more than 10-15 minutes but the call will disconnect. Do you know how aggravating this is when you are on important calls! Yeah even calls to Comcast drop!
Okay Comcast you suckered me into your worthless always be connected if you switch to us garbage talk. You suckered me into buying expensive phones from you (about 2500 dollars in phones over the course of a year). You told me I would have actual cell service. I think it's time you just stop and fix this issue. Surprised there is no class action lawsuit because of this. Telling me to buy a new and more expensive phone and that would fix it! Now I'm suckered into your payment scheme and can't even switch carriers because I can't afford it!
Fix your stuff and make it work like it should!
XfinityGabriel
Official Employee
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2.4K Messages
4 years ago
Yikes! @bear989us I am sorry to learn about the internet service issues. This is definitely not the experience that we ever want to hear about. We offer our sincerest apologies for the inconvenience that this experience has caused you. Thank you for reaching out over our Forums page. You have reached the perfect team to take ownership of this issue. We can help and will do all that we can to get this fixed in a timely manner. To get started, would you mind sending us a private message with your first/last name and confirm if your address begins with 23, by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.
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DaveO3
Problem Solver
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778 Messages
4 years ago
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