joshua909net's profile

Visitor

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7 Messages

Sun, Apr 11, 2021 3:43 AM

Caller ID

Is it possible to have Xfinity Mobile update my Caller ID profile to where my name shows up when I call people (like every other carrier)?

Responses

DaveO3

Problem Solver

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286 Messages

1 m ago

XM currently only sends your caller ID (phone number) not your name (caller ID Name or CNAM).

If an incorrect name is appearing, the issue has to be fixed somewhere on the receiving carrier side. The receiving carrier has the old or bad name either in their own database or in an old land line database that they are accessing. 

My suggestion is to get the customer support number from the receiving carrier and give them a call from your mobile phone and ask them if they see the incorrect name and if so see if they can correct their database. Worth a try. Let us know if you have any luck with this approach. 

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