3boysmom1's profile

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Sat, Sep 5, 2020 6:00 PM

Caller ID

We recently switched my sons' phone over to XFinity from ATT and he now has a odd women's name as his caller ID. How can we change it to his name? Thank you



Problem Solver


285 Messages

8 m ago

From former post:


Your new number was most likely someone's landline number that was in a CNAM database which may or may not have been used mostly by landline carriers for their incoming caller ID programs. These databases may eventually be updated, but don't hold your breath. 

  • The Caller ID number is controlled by the calling party making the phone call. It’s a fixed billing number it never fails.
  • The Caller ID name (CNAM) is controlled by the answering party. It’s a database lookup from unfortunately a database not tied to or owned by the sender! Argh!
  • XM only sends your phone number. 

Google "Fix Caller ID Name" to learn more, and some possible fixes, but it will probably cost you.


Or, see if XM can give you a new phone number?

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