mv96's profile

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1 Message

Tue, Jan 28, 2020 7:00 AM

call and message log

When viewing my call and message log the last day of each cycle is ommitted.  I can view all call and messages with the exception of the last day of each cycle. Why does this happen



Official Employee


280 Messages

1 y ago

Hello mv96,

Thanks for posting to the forum and my apologies for the delayed response. Whether your seeing the issue from the Xfinity Mobile app or through the website, try clearing cache and cookies on the browser and the storage data on the app.

Also, make sure you’ve updated the app to the latest version. Let me know if anything changes.


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Regular Visitor


4 Messages

1 y ago

I have been trying with no success to get someone to fix the "View Call Log" link. I have made calls and chatted online but it appears none of them have a way to kick the problem up to the IT department?  I understand there is a call history option under the voice tab that goes back 90 days, but I want the printable month by month bill in View Call Log - that I have been using for years.

It normally opens as  but now it opens to a blank page and percolates until it times-out.

Also FYI I have signed in and out, tried different browsers and different devices and the app - all to no avail - Can you help?




80 Messages

I have the same problem under my account billing.  The view call log link takes you to which is a bad link

the correct link is Xfinity Connect Voice  


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