bob_cronin's profile

New Poster

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4 Messages

Fri, Jan 14, 2022 7:05 PM

Bring unlocked ipad to Xfinity Mobile?

I've got an unlocked ipad mini 4 that I've been using on T-Mobile. How can I bring it to Xfinity Mobile? I assume I need a new SIM card, but can't find a way to order one. All the "check compatability" functionality on the webpage is phone-specific. It asks what kind of phone I have and the IMEI. But its a tablet. I tried telling it I had an iPhone and then put in my ipad's IMEI but got told it was incompatible. Since it works fine on T-Mobile's LTE network I can't imagine its not compatible. Can anyone help?

New Poster

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4 Messages

11 d ago

Ok, nevermind. I found a statement in an Xfinity Mobile FAQ dated December 2021 that says at this time you cannot bring your own iPad. A pity. I had hoped to bring 3 lines plus the iPad from T-Mobile but if the iPad is a no-go, then I can't bring the lines over either. It's all or nothing and I guess for now its nothing.

Official Employee

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557 Messages

@bob_cronin Thank you so much for letting us know you found the answer! I appreciate your time and being part of the Comcast team. Don’t forget you can visit https://comca.st/3GyX4TX or My Account app for answers to all your needs in the future. If there is anything else, we can do for you don’t hesitate to reach out. We are here for you 24/7 for your convenience and peace of mind. Have a great day!

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