SouthPaw76's profile

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Tue, Mar 17, 2020 5:00 PM

Bought new phone, how to update with Xfinity?

I had an iphone 6 with Xfinity. I just bought a Samsung Galaxy A50 from Amazon. I switched the sim and the new phone works great. The IMEI number shows "compatible" but how do I update it on my account?



Most Valued Poster


935 Messages

1 y ago

You don't.  If you just swap sim cards, the phone will work great and it will say xfinity mobile in the notification bar.  However, your account page will still indicate your old phone.


If it is important for you to see the iphone 6 pop up on your account page, you must visit the XM store and see if they will provision a new SIM for you.  Most folks do not care what the account page says.  


I have recieved numerous conflicting information concerning as to whether XM will even do this for you.  Some say yes, others say no, unless you get the device through them.  


Good luck mate.  

Official Employee


26 Messages

1 y ago

Hi @SouthPaw76 


I would love to assist you with your issue and get your account updated.   Can you please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.


Thank you for your time and patience,

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