billing

​​UPDATED: My order was confirmed by direct message and I did receive the information that I needed. I was assured that my final bill will be as promised. The staff here have been very helpful, and I am thankful for the assistance, but I will not consider the matter resolved until I see the discount on my final bill. I have had too many issues in the past with Xfinity and I want to make absolute sure. So I will be back, even if it is over 30 days, to either verify that I received the correct discount or it never went through. So please do not close this as resolved. As I said I have too many issues in the past, and I need to know this went through. Thank you and I look forward to the follow-up on your end in April.​​

​​​​​I am very angry at Xfinity right now. Furious. An agent (using Xfinity Assistant live chat on the internet) offered me a promotion to save $20.00 a month for 24 months on my internet/cable bill IF I added mobile. He swore up and down that we could change electronically and I would NOT need a sim card to insert into my phone. I found out later that, no, you definitely need a sim card. OK, after struggling with my phone for 3 hours trying to get the tray to open (something I explained to the agent), I may still activate. However, I have no idea if the promotion that he offered was even valid. I have no idea what else he lied about. This is NOT the first employee that has lied to me. I've even had OTHER Xfinity agents say "A lot of the agents lie to get sales."  Yep. No kidding. ​​​​​

​​​​​Now I want to know if I will get the $20 off a month for 24 months for my full bill (his promise) and this $100 gift card he kept promising as well. I call. They say they can't tell me until I activate my sim card. which, of course if I do, activates my bill. I need to know BEFOREHAND if my bill will be as promised because I can't afford this without the promotion.  It makes no sense that they can't look up the order and make sure that it is correct as promised by the agent.  Nobody will do that. ​​​​​

​​​​​I explained I'm on a limited income. He kept saying "Rest assured" every time I asked him repeatedly or pointed out something that didn't look right. "Rest assured this is correct."  "Rest assured I am taking care of you."  ​​​​​

​​​​​I am fed up wtih Xfinity and will cancel if I can not get my issues resolved. This is ridiculous.​​​​​