Visitor
•
2 Messages
[Edited]
I signed up cause they offered a promotion for a new phone or $200 gift card. I went with the new phone and when the new bill came out, they charged me 20.41 extra, for the new # and phone payments for a phone that should have been free. Called and they said the promotion was only if I ported over my old #. Didn't make sense cause they sent me a phone with a sim card with a new # and never mentioned moving over my #. Since they wouldn't honor this deal, I cancelled and sent the phone back.
Everything has been cancelled and today I get charged 8.99. No reason at all. I call Xfinity Mobile (currently have been on the phone for 1:16:40) and they say, we can't see that you were charged. Mind you I got an email from Xfinity Mobile earlier that said "We ere unable to process your recent payment of $8.99 on March 13 with the MasterCard on file." along with a declined charge from my bank.
This is by far the worst service I experienced from a "legit" company. They take no responsibility for what they tell and do to their customers. Do yourself a favor and don't do business with Xfinity Mobile.
CCJodie
Problem Solver
•
1.3K Messages
2 years ago
@user_c8b605 Hello, thanks for the post. I'm so incredibly sorry to learn about the experience with Xfinity Mobile.
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
To confirm, have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7 to try to get that answer about the charge?
0
0
user_c8b605
Visitor
•
2 Messages
2 years ago
1
0