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Visitor

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3 Messages

Sun, Mar 21, 2021 11:38 PM

"Are you the primary account holder?" mobile login loop

I keep getting the following error message / page when I try to sign into my mobile account:

Are you the primary account holder?

Only the primary Xfinity account holder for your household can log in to Xfinity Mobile at this time. If you are the primary account holder, please verify your credentials again.

I've been on the phone with custom support for both internet and mobile department transferring me back and forth or hanging up on me. I'm very frustrated.

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Visitor

 • 

3 Messages

4 m ago

Finally, after literal hours on the phone, got a hold of someone who said the problem could be I have a linked account. It was for my parents Comcast account. I unlinked their account from mine, and I was finally able to get into the mobile app site.

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