Wed, Jul 28, 2021 10:44 PM
Hello - I am unable to connect an Apple Watch SE to my daughter’s phone. Can you please help?
Account Holder: [Edited: "Personal Information"]
Daughter’s phone [Edited: "Personal Information"]
2 m ago
Good evening, @user_db537b
Thank you for reaching out to let us know about the issues you are experiencing when trying to connect an Apple Watch to a mobile phone. Do you receive any kind of error message when you try to connect?
No errors but I figured it out. My account only has 7 available lines. I currently have 4 phones and 3 watches. Is there an easy way for me to add another watch?
@user_db537b are you interested in purchasing another Apple Watch for your mobile account? If so feel free to contact us via phone or text at (888) 936-4968.
Thank you. I do have another watch and requested to add another line. I was told it will take a month to get this done. Is that true?
That's a great question! We have a team of Xfinity Mobile experts that can assist you with your question, and this team can be reached directly via one of the following methods:
• SMS Text Message: 1 (888) 936-4968• Phone: 1 (888) 936-4968• Chat: https://comca.st/3AgmD8U
Thank you! -Ty
I just purchased an Apple Watch SE and my wife got the 6 series. We are under the same plan with Xfinity and she was able to connect the cellular and I have been unable to. Whenever I attempt to connect it I can't get past Step 1/4 and an error message comes up saying "Sorry, looks like we are having technical difficulties. Please try again."
When I look under the cellular tab on my watch, it says...
My wife and I purchased watches the same day and they arrived together. We activated them together and hers works just fine. Everything else seems to work fine for mine, its just the cellular feature that doesn't.