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user_db537b
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Visitor

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3 Messages

Wednesday, July 28th, 2021 10:44 PM

Closed

Apple Watch SE

Hello - I am unable to connect an Apple Watch SE to my daughter’s phone. Can you please help?

Account Holder: [Edited: "Personal Information"]

Daughter’s phone  [Edited: "Personal Information"]

Question

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Updated 

4 years ago

 • Edited

138

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XfinityMary

Official Employee

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271 Messages

4 years ago

Good evening, @user_db537b


Thank you for reaching out to let us know about the issues you are experiencing when trying to connect an Apple Watch to a mobile phone. Do you receive any kind of error message when you try to connect? 

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user_db537b

Visitor

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3 Messages

4 years ago

No errors but I figured it out. My account only has 7 available lines. I currently have 4 phones and 3 watches. Is there an easy way for me to add another watch?

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XfinityNico

Official Employee

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553 Messages

@user_db537b are you interested in purchasing another Apple Watch for your mobile account? If so feel free to contact us via phone or text at (888) 936-4968. 

4 years ago

0

user_db537b

Visitor

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3 Messages

Thank you. I do have another watch and requested to add another line. I was told it will take a month to get this done. Is that true?

4 years ago

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XfinityTy

Official Employee

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376 Messages

That's a great question! We have a team of Xfinity Mobile experts that can assist you with your question, and this team can be reached directly via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3AgmD8U

Thank you! -Ty

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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user_11fa01

Visitor

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1 Message

4 years ago

I just purchased an Apple Watch SE and my wife got the 6 series.  We are under the same plan with Xfinity and she was able to connect the cellular and I have been unable to.  Whenever I attempt to connect it I can't get past Step 1/4 and an error message comes up saying "Sorry, looks like we are having technical difficulties.  Please try again."

When I look under the cellular tab on my watch, it says...

Plan

No Sim

Status

No Connection

My wife and I purchased watches the same day and they arrived together.  We activated them together and hers works just fine.  Everything else seems to work fine for mine, its just the cellular feature that doesn't.  

Any ideas?

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