Apple Watch does not ring when my phone is off
2 Apple Watches paired to 2 iPhones (different) and if the phone is off we get dead air/call failed. Spent hours w/ Apple & Xfinity Mobile (Tier 2). Tried to unpair/pair watch/phone. Deactivated mobile plan etc. Nothing is working. When my phone is on and watch connected to it my watch ICCID shows 'no sim'. If I turn my phone off and wifi off on my phone the ICCID will populate with a number. That number matches what XM support is expecting so the watch is 'provisioned' correctly. It sounds like this is a problem with your network, not my account. Also have a co-worker who assumed everything was working correctly, but was able to reproduce the problem with his devices as well.
I have 3 ticket numbers. Each time I call your support number they say they can't find any of the tickets and I have to create a new one.
Can anyone assist?