U

Visitor

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8 Messages

Sat, Jan 15, 2022 3:51 AM

Closed

Apple Watch Activation Issues

Why am I not able to activate my Apple Watch? 

I need help with activating my Apple Watch on my Xfinity account. The Apple Watch was purchased directly from Xfinity so I’m not sure why I can’t activate it. It keeps giving me an error message. I have been trying since November to activate my Apple Watch. Your call center has no idea what to do. I was on the phone with them for only 30 minutes today when j decided to hang up because so far the agent had done absolutely nothing to help me. Literally. He told me he was on a chat forum with his managers trying to figure out how to activate my Apple Watch. The reason I hung up was because he was about to have me unpair and repair my Apple Watch to my iphone. I have done this about 15 times now. Doesn’t resolve the issue. I want this escalated so I can get someone to respond to me asap! I want to activate my Apple Watch.

Official Employee

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345 Messages

7 m ago

Hello @user_9020ab! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear about not being able to get your Apple Watch activated! We're not able to access your Xfinity Mobile account here but we have a team of Xfinity Mobile specialists that can help! You can reach our Xfinity Mobile Support Center with a call, text message, or via chat:

 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://comca.st/3I8Mfsn

 

Please let us know if you are still having issues after reaching out to our Xfinity Mobile Team! 

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