S

Visitor

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5 Messages

Sun, Aug 1, 2021 11:14 PM

Apple Watch 6

Hello all,

about a mo th or two ago my wife got the Apple Watch 6 through the mobile program through xfinity. 
well, unfortunately she can’t use it, the bands make her wrist break out horribly. 
she said I can go ahead and use it if I’d like, so I took her up in this of course. 

this evening I go through all the steps I thought I needed to get it to work. 
•I unpaired it from her phone
•factory reset

and then went through the process of trying to pair it with my 11 pro max. 

I get through all the steps, and then I get to the cellular data screen on the phone. 
I tap on set up, goes through all the prompts and then it gets to step 4 and says “uh-oh, we’ve encountered an error” so on and so forth. 

can’t seem to figure it out, tried calling the number the error provided, and customer service was all but helpful. 

thanks for any guidance. 

preston

Responses

Official Employee

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133 Messages

2 m ago

Hello, @Stone1288 Thank you so much for reaching out to our Xfinity Forum's team and thank you for posting your question here! I am sorry to hear you're having troubles getting the Apple Watch switched over. When you spoke to our Mobile Support team did they attempt to remove the Apple ID and password from the Apple Watch on their side? Unpairing the Apple Watch from her phone is a great first step! 

 

 

Visitor

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5 Messages

@XfinityAlisha 

hi Alisha,

to my knowledge, I’m going out on a limb and assuming no. I hate to be like this, but the guy I was speaking with seemed like he didn’t have a clue on where to start, and the last time I dealt with someone like that they screwed up one of the lines on my account to which I’m still trying to get fixed a month later….

Official Employee

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133 Messages

Oh no! @Stone1288 Please send us a direct message with your full name and address so, that we can look into this further with you!

 

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3fvImSe

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

(Credit to @BruceW)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

Sounds good Alisha, 

I've sent a message to the link you provided, but i am still waiting on a reply. 

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