New Poster
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2 Messages
Apple Watch 5 won’t activate
Have spent the last 2 days trying to activate my new Apple Watch 5 to my existing Xfinity mobile account. After several hours on hold with customer service, they offered no help except to tell me to go to the store for resolution. Spent an hour at the store today and after several attempts by the rep to connect, they called their internal team and we're told it was a known problem that watches are not activating and no timeframe for resolution given. Anyone else experiencing this issue? How do I get my watch activated?
RuizLegend
Regular Visitor
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3 Messages
5 years ago
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user_0699ac
Visitor
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2 Messages
4 years ago
Xfinity DO SOMETHING. Look at all the people who have commented on posts just like this and you closed them !!! Why would you close a forum where people are still having trouble???????? My story: It has been one year of tickets and then xfinity loses the tickets. ONE YEAR and I still have no cellular service on my Apple Watch. I guess I have to cancel xfinity mobile and find a better provider
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user_35bbe2
Visitor
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1 Message
4 years ago
Same problem. New Apple Watch SE, still couldn't activate cellular on my xfinity account. Have been trying for 2 days, even the staff in the store don't know what to do.
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