Willis11ProMax's profile

New Poster


2 Messages

Sun, Apr 26, 2020 5:00 AM

Apple iPhone 11 Pro Max compatability

3 months ago I bought this model directly from Apple, based on the Comcast website telling me this model WAS compatable. Then, 2 months ago and $1,500.00 in the hole, I checked the website again, giving my iPhone's IMEI, and was told AGAIN that it WAS compatable. Now, ready to connect, I am told that my same IMEI is NOT compatable. Smells like an account problem between Apple and Comcast, as the physical phone is exactly the same. What can be done?



Official Employee


52 Messages

1 y ago



Thank you so much for reaching out in the forum.  I’m sorry to hear about the issues you’re having with bringing over the iPhone 11 Pro Max.  I’d love the opportunity to look into this further for you to find a resolution.


Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  Also, if you could include the IMEI of the phone you’d like to bring over, as well as its color and memory size I’d greatly appreciate that.


Thank you for your patience,



I am an Official Comcast Employee.
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