taker418's profile

Contributor

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16 Messages

Wed, Feb 12, 2020 5:00 AM

Anyone know how long document verification takes?

I just wanted to know how long document verification takes I made the order yesterday about 4 got an email for document verification and I did that just curious as to how long it takes for them to verify it so my order can ship thanks

Responses

Official Employee

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280 Messages

2 y ago

Hello taker418,


Thank you for your inquiry and my sincerest apology for the delay in response. In case you are still needing assistance, let me know and I can look further into this for you.


For other forum users needing this same information, please refer to the link below for a complete overview of the document verification process;


https://www.xfinity.com/mobile/support/article/documentation-order-verification-process


Hope this helps. Don’t wait to reach back out to me if you have any further questions, regarding this or any other topic relating to your Xfinity Mobile service.


Sincerely,
Chris

taker418

Contributor

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16 Messages

2 y ago

dont worry about it you guys make it to difficult to get service  i just went to verison and got an iphoone the same day terrible customer service 

Visitor

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2 Messages

8 d ago

I would like to know why they don't ask for verification before they charge your card and why do some people need to verify their identity and some do not? I've been a Xfinity internet customer for over a year. I was calling from the number on file, I gave them the address that's on file, my email I gave them is the one they have on file, they even sent a confirmation email while I was on the phone with them that I had to confirm before they could place the order. The rep said my phone's would be sent 2 day shipping. I currently use Metro so if I decided to do this a few days prior to my Metro phone needing to be paid I would have had no phone for a few days because it takes longer to get them with the verification process. I use my phone for documentation for my job, not only that but I paid for faster shipping on the cases and screen protectors so they would be here when the phones were delivered. I wouldn't have paid for the fastest shipping if I had known they were not going to be here in 2 business days. Thanks for letting me rant.

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