Contributor
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20 Messages
Anyone else have issues activating after porting a number to Xfinity Mobile?
I ported a number from an unlocked and current Verizon account iphone 12 on 12/30/20 and here it is 1/2/21, 72 hours after I started the activation process online after obtaining a pin# from Verizon.
I have spoken to Xfinity cust. service 4 times over the last three days with no answer as to what the heck is holding this up and keep gettin "it's delayed" as an answer. Today the "office is closed" after trying to contact CS again both online chat an phone. It asked for account info then transfered me to CS rep but got a recorded message of the closure.
They varified the account number and address was entered correctly and was told it was not a Verizon issue but on Xfinity end.
I am without service since the activation started since Verizon deactivated the account after porting request and I'm locked out of some accounts due to being unable to complete 2 step varification via text so getting very annoyed as of now.
To make matters worse if i went back to Verizon it would cost me $15 more a month than I was paying since the plan I had is no longer available! I was told it would take a few minutes to activate online and by the CS reps except the last one who said it normally takes 24-72 hours. No where was I told that before I started this fiasco.
So far unimpressed by Xfinity Mobile and my three other Xfinity services currently will be under review to switch to a more responsible company.
eyemumforfun1
Visitor
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2 Messages
3 years ago
I have been at this since Sunday. My son and wife both ported over quickly - all of us were on VERIZON. Mine says it is still activating but no luck yet. The store rep has been amazing and working hard - but, her hands are tied waiting on Tier 3 Escalations to complete this process. I am baffled by how this could happen.
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user_32d8a0
Visitor
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11 Messages
3 years ago
The issue is still not resolved for me. The only solution I keep hearing is that I need to wait (24-72hrs) before they can escalate. In today's world this seems unbelievable. According to FCC, porting should complete within one business day for simple ports which I believe is applicable for single number and between wireless providers. https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers
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user_32d8a0
Visitor
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11 Messages
3 years ago
Did any one lodge a complaint with FCC for this issue? Did it help? I am fed up of waiting for nearly a week with no resolution for my issue. I think xfinity mobile is simply not worth it. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
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user_59fe59
Visitor
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1 Message
3 years ago
I'm having the same issue right now! Was this ever resolved?
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user_32d8a0
Visitor
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11 Messages
3 years ago
I raised a complaint with the FCC for my issue. Request others who are facing this issue to raise the complaint as well. The link is below. If this is a systemic problem, this needs to be fixed.
https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
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bgrieser12
Contributor
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30 Messages
3 years ago
Also having issues porting over my number from Verizon. I was told activation would take 10 minutes. Then, 2-3 hours. Then 24 hours. Everyone I've spoken with at Comcast seems to have no idea. My wife is expecting a baby and now I have a cell phone that is a brick without service. This is unacceptable.
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kperry81
Visitor
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2 Messages
3 years ago
I'm having the same trouble....crazy...I wish I had stayed with Verizon. I need my phone for work and can't wait a week without a phone. I was told it would take 10 to 15 min and after 2 1/2 hours they said 24 to 72 hours. From the looks of this thread it sounds like 72 hours is wishful thinking. Unfortunately I can't wait even that long without a phone. I don't know what I'm going to do...I might need to just cancel with Xfinity mobile and go back to Verizon with a brand new number. This sucks so much.
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user_494b96
Visitor
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1 Message
3 years ago
Same issue here, I went from Xfinity Mobile to Visible (just don't do this, Visible is awful) back to Xfinity Mobile. This has been going on since 08/06/21, it is now 09/15/21 and still no activation, I keep getting the 24-72 hours and nothing, I've filed a complaint with the FCC though don't think it'll do anything. I use my phone for work and had to get a pay as you go plan to have a usable phone, I'm using an unlocked iPhone 11 that was originally purchased from Xfinity, this seems to be a Verizon issue not so much an Xfinity issue.
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user_7df8e4
Visitor
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1 Message
3 years ago
Wow! I think i made a mistake purchasing phones and starting new service with Xfinity. I can’t get my husbands number ported. It keeps saying wrong pin but confirmed correct pin with previous carrier. Previous carrier manually pushed through to release number to Xfinity but i am still getting pin error message. I just now received an automated call telling me i will be billed soon if i do not activate immediately. I have had phone for a total of 2 days and they are already calling to threaten $ for a bill i have not accumulated yet. Yikes! Feels like a shakedown! Not sure what to do other than feel regret i went with Xfinity. They were horrible when setting up cable and internet too. What was I thinking. I just bought an iPhone 13 for myself that Is on the way and have to activate that too.. goodness. Will take any advice
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user_74bcca
Visitor
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1 Message
3 years ago
We are having the same issue for over 24 hours now.
We are trying to transfer from Verizon to Xfinity and we purchased an iPhone 13 from Xfinity.
We tried to get a new transfer pin from Verizon but the line has been disconnected already and there is no way to talk to a real person.
The Xfinity chat support was terrible too.
Who can really help us?
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user_7ca5a7
Visitor
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1 Message
3 years ago
i have the similar issue, the activation started four days ago, and i talked with many of their chat and phone rep. every of them said the different infos which is really weird. but none of them solved my problems..
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user_6ab1bb
Visitor
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3 Messages
3 years ago
Really? I hate xfinity mobile! I’m going on 10 days now. They are the worst company in existence! I wish I could put this iPhone 13 pro in the trash and go with a company that cared in the slightest. This is a nightmare I have had my phone number for over 10 years and will probably lose it because of this worthless company! I will never use you again once I have paid this phone off I’m going to get rid of you forever. I’m getting rid of your internet and anything that has to do with Xfinity! I’m so beyond mad at this point I can’t believe your still in business! 😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡
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user_6ab1bb
Visitor
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3 Messages
3 years ago
Don’t use xfininty! This is the worst mobile company on earth! 10 days without activation is unheard of? I’m so beyond unhappy I can’t express my frustration and if I lose my phone number after 10 years I’m going to lose it on every single person I talk to at xfinity starting tomorrow… this is the worst thing I have ever dealt with as far as a wireless company I’ve ever been through!
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user_4fe874
Visitor
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1 Message
3 years ago
Why, oh why, did I have to choose the Xfinity pill instead of just taking Pepto-Bismol to begin with. I just read this entire thread. Geez, this is really a bad situation. And, I'm only discovering the amount of challenges after spending a day not realizing that voice was dead in the water. I have now spent 3 hours with Xfinity Chat trying to explain. It seems that I need to go around and around explaining my situation when, "voila" they have determined my phones have not been joined to the Xfinity network yet. Duh! Geesh, this is such a prevalent problem, this should have been the first troubleshooting hypothesis. Tier 1 support says to "call the calling support number 1-888-936-4968." But, if my phone is dead in the water..... I can't call out!! This is so frustrating!
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sandrawg
New Poster
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3 Messages
3 years ago
I'm having a different problem than all of you. I've been a happy xfinity mobile client for years. I wasn't happy with my last phone so I ordered another one. Was told they couldn't just transfer the number to my new phone but that they'd have to assign me a new number. That would activate the new phone. Then they said i should swap the Sim cards. Which I did..
That worked. But they said I could call right afterwards to get the new number canceled. I have spent hours trying to explain this to customer service agents both on chat and on the phone. They act like I'm asking them to do algebra or something.
I finally got one who seemed to understand. A little over a week later, I check my account and I am still being charged for the new line@!@@
So mad. Why are they making this so complicated??
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