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feldgary
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Frequent Visitor

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19 Messages

Sat, Jan 2, 2021 1:00 PM

Anyone else have issues activating after porting a number to Xfinity Mobile?

I ported a number from an unlocked and current Verizon account iphone 12 on 12/30/20 and here it is 1/2/21, 72 hours after I started the activation process online after obtaining a pin# from Verizon.

I have spoken to Xfinity cust. service 4 times over the last three days with no answer as to what the heck is holding this up and keep gettin "it's delayed" as an answer. Today the "office is closed" after trying to contact CS again both online chat an phone. It asked for account info then transfered me to CS rep but got a recorded message of the closure. 

  They varified the account number and address was entered correctly and was told it was not a Verizon issue but on Xfinity end.

   I am without service since the activation started since Verizon deactivated the account after porting request and I'm locked out of some accounts due to being unable to complete 2 step varification via text so getting very annoyed as of now. 

   To make matters worse if i went back to Verizon it would cost me $15 more a month than I was paying since the plan I had is no longer available! I was told it would take a few minutes to activate online and by the CS reps except the last one who said it normally takes 24-72 hours. No where was I told that before I started this fiasco.

So far unimpressed by Xfinity Mobile and my three other Xfinity services currently will be under review to switch to a more responsible company. 

 

Responses

New Poster

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1 Message

5 m ago

Having the same issue. I have an iPhone 12 (unlocked, purchased directly from Apple in October 2020) and am trying to activate my Xfinity service and port my number from Verizon. I started the activation process last night (1/5) around 6pm, and my phone service is still in limbo this morning (1/6). When I spoke to the Xfinity Mobile customer service representatives last night, they advised me to wait 24hr and then call back. They did not know what might be causing the delay, except that it was something on Xfinity’s end and not a problem with the information I entered from my Verizon account. Needless to say, not thrilled by this. My husband, who has an iPhone 8, was able to activate and port his number from our Verizon account in a matter of minutes last night, so I wonder what the issue is and if it’s related to the phone model. Unfortunately, the earliest in-store appointment I was able to book isn’t until Saturday (1/9). Hoping to get this issue resolved before then, since it is problematic to not be able to make or receive calls or use my phone while away from Wi-fi.
feldgary

Frequent Visitor

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19 Messages

5 m ago

My sim card was finally activated 1/4, 5 days after starting the process. Fortunately I eventually connected with a customer service rep on who actually seemed to care, could speak clearly and was knowlegable. She followed up the day after via phone to varify all was working properly.

She also said the CS office was not closed over the weekend as the recording said and was a technical glitch with answering system.

 

New Poster

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1 Message

5 m ago

Now I'm wondering reading this thread is 5 days the standard for activating an iPhone 12 to Xfinity mobile?  I'm disappointed and currently going through the same heartache.  It has only been 1.5 days going on to 2 in a few hours since I started the porting process.  Seems like Xfinity mobile likes to push me off in 24 hour increments to wait and see if it has activated.  From what I have read so far on this thread it's happening to iPhone 12's, which mine is as well. ☹️😠😡

@feldgary @avasek 

New Poster

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3 Messages

5 m ago

I'm literally having the same problem. and I'm scared i'm going to lose my number because now my phone is not activated on visible and the xfinity process is still "activating" This is ridiculous. and no one I talk to seems to know what  to say to me -___- I need my phone for work , I'm tempted to just go back to visible its just that their data was so bad, idk if its worth it. 

New Poster

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1 Message

4 m ago

I'm having the same issue (also with an iPhone 12). Attempted to port from Visible to Xfinity Mobile. It's been almost 24 hours and I've got no service with either provider. Can anyone report what they did to get this issue resolved? I've call multiple times and they just keep telling me to give it more time.

New Poster

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1 Message

4 m ago

I am having the same issue.  It's been six days since I started the process with Xfinity mobile.  Has your number ported in?  How long did it took?

New Poster

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1 Message

4 m ago

I have 3 numbers which i rtried to port from Visible to xfinity.

Visible disconnect the line after 10 min, but the xfnity SIM is not active.

Spent the day with differnet xfinity mobile agents, and the line is not active, and its not clear why.

Checked with Visible they see the number ported out, so they closed the account.

 

Xfinity gives me a 72h to activate the line, but i think that they wont even esclate it from their side before at least 24h...

 

Never again....

Regular Visitor

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10 Messages

2 m ago

I have pixel 3a and I am having the same issue with porting a number to Xfinity Mobile as well.  The porting process has been running for two days now with no end in sight. I wish there was a "Cancel" button so I can redo it again.

Regular Visitor

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10 Messages

2 m ago

My pixel 4a took less than 10 minutes to port over to xfinity.  However, my pixel 3a took about 72 hrs.  After 72 hrs I got an email from Xfinity that the phone is ready.  

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