Anyone else have issues activating after porting a number to Xfinity Mobile?
I ported a number from an unlocked and current Verizon account iphone 12 on 12/30/20 and here it is 1/2/21, 72 hours after I started the activation process online after obtaining a pin# from Verizon.
I have spoken to Xfinity cust. service 4 times over the last three days with no answer as to what the heck is holding this up and keep gettin "it's delayed" as an answer. Today the "office is closed" after trying to contact CS again both online chat an phone. It asked for account info then transfered me to CS rep but got a recorded message of the closure.
They varified the account number and address was entered correctly and was told it was not a Verizon issue but on Xfinity end.
I am without service since the activation started since Verizon deactivated the account after porting request and I'm locked out of some accounts due to being unable to complete 2 step varification via text so getting very annoyed as of now.
To make matters worse if i went back to Verizon it would cost me $15 more a month than I was paying since the plan I had is no longer available! I was told it would take a few minutes to activate online and by the CS reps except the last one who said it normally takes 24-72 hours. No where was I told that before I started this fiasco.
So far unimpressed by Xfinity Mobile and my three other Xfinity services currently will be under review to switch to a more responsible company.