Contributor
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20 Messages
Anyone else have issues activating after porting a number to Xfinity Mobile?
I ported a number from an unlocked and current Verizon account iphone 12 on 12/30/20 and here it is 1/2/21, 72 hours after I started the activation process online after obtaining a pin# from Verizon.
I have spoken to Xfinity cust. service 4 times over the last three days with no answer as to what the heck is holding this up and keep gettin "it's delayed" as an answer. Today the "office is closed" after trying to contact CS again both online chat an phone. It asked for account info then transfered me to CS rep but got a recorded message of the closure.
They varified the account number and address was entered correctly and was told it was not a Verizon issue but on Xfinity end.
I am without service since the activation started since Verizon deactivated the account after porting request and I'm locked out of some accounts due to being unable to complete 2 step varification via text so getting very annoyed as of now.
To make matters worse if i went back to Verizon it would cost me $15 more a month than I was paying since the plan I had is no longer available! I was told it would take a few minutes to activate online and by the CS reps except the last one who said it normally takes 24-72 hours. No where was I told that before I started this fiasco.
So far unimpressed by Xfinity Mobile and my three other Xfinity services currently will be under review to switch to a more responsible company.
avasek
New Poster
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1 Message
4 years ago
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feldgary
Contributor
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20 Messages
4 years ago
My sim card was finally activated 1/4, 5 days after starting the process. Fortunately I eventually connected with a customer service rep on who actually seemed to care, could speak clearly and was knowlegable. She followed up the day after via phone to varify all was working properly.
She also said the CS office was not closed over the weekend as the recording said and was a technical glitch with answering system.
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stacayan
New Poster
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1 Message
4 years ago
Now I'm wondering reading this thread is 5 days the standard for activating an iPhone 12 to Xfinity mobile? I'm disappointed and currently going through the same heartache. It has only been 1.5 days going on to 2 in a few hours since I started the porting process. Seems like Xfinity mobile likes to push me off in 24 hour increments to wait and see if it has activated. From what I have read so far on this thread it's happening to iPhone 12's, which mine is as well. ☹️😠😡
@feldgary @avasek
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lucy_tapia
New Poster
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3 Messages
4 years ago
I'm literally having the same problem. and I'm scared i'm going to lose my number because now my phone is not activated on visible and the xfinity process is still "activating" This is ridiculous. and no one I talk to seems to know what to say to me -___- I need my phone for work , I'm tempted to just go back to visible its just that their data was so bad, idk if its worth it.
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jdavid83
New Poster
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1 Message
4 years ago
I'm having the same issue (also with an iPhone 12). Attempted to port from Visible to Xfinity Mobile. It's been almost 24 hours and I've got no service with either provider. Can anyone report what they did to get this issue resolved? I've call multiple times and they just keep telling me to give it more time.
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mspat29
New Poster
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1 Message
4 years ago
I am having the same issue. It's been six days since I started the process with Xfinity mobile. Has your number ported in? How long did it took?
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satoryt
New Poster
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1 Message
4 years ago
I have 3 numbers which i rtried to port from Visible to xfinity.
Visible disconnect the line after 10 min, but the xfnity SIM is not active.
Spent the day with differnet xfinity mobile agents, and the line is not active, and its not clear why.
Checked with Visible they see the number ported out, so they closed the account.
Xfinity gives me a 72h to activate the line, but i think that they wont even esclate it from their side before at least 24h...
Never again....
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Handyman3
Regular Visitor
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11 Messages
4 years ago
I have pixel 3a and I am having the same issue with porting a number to Xfinity Mobile as well. The porting process has been running for two days now with no end in sight. I wish there was a "Cancel" button so I can redo it again.
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Handyman3
Regular Visitor
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11 Messages
4 years ago
My pixel 4a took less than 10 minutes to port over to xfinity. However, my pixel 3a took about 72 hrs. After 72 hrs I got an email from Xfinity that the phone is ready.
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user_ff0e2c
Visitor
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1 Message
3 years ago
I'm in the same boat. It's been 3 days and the best I can get out of Xfinity is "It's stuck in our back end and will take up to 72 hours".. It might as well be stuck on their back end!!.. So ridiculous.. The worst part is you cannot even port your number out of Xfinity until this is resolved.
hey Xfinity.. please quit the mobile business. Clearly you don't know what you are doing. Stop hiring cheap labor in third world countries and perhaps you can lower your problems. What a joke!
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Jk125
Visitor
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1 Message
3 years ago
I too am stuck in porting limbo after trying to move to Xfinity Mobile from Visible. Their call center reps are rude, completely useless and in the Philippines with poor English skills even by outsourced call center standards. I would know since I work in operations for a Fortune 500 who outsources overflow calls abroad on weekends and nights. They can’t articulate why the port in process is taking so long even though visible (losing carrier) already released the number. Every time I try to call support, they give a different time estimate for completion. 24 hours. 24 more hours. 72 hours. Up to 7 days… The demons at Comcast would do well to remember that FCC rules require consumer ports to be completed within 24 hours per https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers. This type of negligence is a great setup for a class action lawsuit against comcast corporation.
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user_424f44
Visitor
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2 Messages
3 years ago
I had the same issues. They only way they fixed mine was provide a new contact number and cost me an additional $100.. then it took 2 days for the new number to activate.
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Dallas103
Visitor
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2 Messages
3 years ago
Still facing g the same issue right now and on top of it my phone won't read any network tell me it's active but not even with new Sim card worse switch in carriers I ever mad stuck with the little circle with dash throw it
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user_10da51
Visitor
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5 Messages
3 years ago
Same thing was happening to my 2 boys phones that I ported over from TracFone. After reading this thread, it just came to me to try and remove the SIM cards and pop them back in. The first phone activated right away. The second phone took a couple tries, but it activated! We were waiting for two days.…. Try it👍🏼
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surragard
Visitor
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18 Messages
3 years ago
Happy I found this thread. I am having a similar issue. I am an existing Xfinity mobile customer with 2 lines (paid in full for both phones). I bought a new iphone from the Apple Store and incorrectly thought it would be an easy process for Xfinity to activate the new phone and remove my old phone from my account so that I can trade it it.
It started off well. I contacted support and they shipped a new Sim card to my house (they didn't have a good explanation for why I couldn't just use my existing Xfinity mobile SIM but I didn't think it was a big deal). When I got the SIM card it included a 25% accessories coupon which I thought was a nice touch. I tried to activate online and got a bunch of errors so I called support again. It got escalated to the advance team which just keep telling me this is the process and it will be a few days. That was a week ago. I have followed up a total of five times between chat and phone calls and every time I eventually get sent to the advance team who just tells me its the process.
My trade-in offer expires in 5 days so I'm about to lose $80 there and the BYOD gift card promo from Xfinity Mobile expires in 4 days so there's another $25 lost. To add extra insult, I got a message from Xfinity mobile that they will start billing me for a third line if I do not complete activation soon.
Activation of a new phone should take a maximum of 5 minutes and there really isn't a reason I couldn't just use my existing Xfinity Mobile SIM but even if I needed to wait a few days for the new SIM there is no reason activation of a new phone, transfer of a phone line, and deactivation of the old phone should take more than 5 minutes. I have been an AT&T and Verizon customer in the past and never had any issue when activating a new phone. I don't understand what the problem is but I am getting really tired of being told "this is the process". It would be nice if you could get through to a local customer service rep rather than the call center in the Philippines but I've never gotten farther than advance team escalation in the Philippines and then they refuse to provide any more information.
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