Regular Visitor
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5 Messages
Android 11 update
I was told by an xfinity mobile customer service representative that the update is out of xfinity's hands. That it is up to the phone manufacturers to send out the update. I have learned that this is wrong information. The update comes from Google/Android and then it goes to the phone manufacturers. After the phone manufacturers do their little tweaks to the update it is then sent to each of the carriers (such as xfinity mobile) who then send it out to the necessary phones that deserve the update. My a71 5g should have been sent the update 55 days ago, and yet no update. I am not pleased with xfinity mobile at this time because of the misinformation I received from them.
snow7551
Contributor
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336 Messages
5 years ago
hi
vary slim ch that your phone will get the android 11 upgrade
please go here too get a better idea on when and what phones
your phone is on the
Devices on quarterly security update schedule list now your phone may end up getting the update but your phone may end up being last one in line too get it after the main phones get it
but it will be up too samasung too give you the updae has 1st they would need too beta test it and then roll it out
https://www.sammobile.com/samsung/samsung-galaxy-security-updates
other page worth checking out
https://www.sammobile.com/samsung/android-11-update/
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SteveL1959
Regular Visitor
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5 Messages
5 years ago
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Jake2205
New Poster
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1 Message
5 years ago
As for the information xfinity provided you, they were partially correct. They are reliant on Samsung to release the version of Android 11 for your particular device so it's very possible that they don't know exactly when they will receive it.
I hope this clears it up a bit for you.
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