Android 11 update

Question

I was told by an xfinity mobile customer service representative that the update is out of xfinity's hands. That it is up to the phone manufacturers to send out the update. I have learned that this is wrong information. The update comes from Google/Android and then it goes to the phone manufacturers. After the phone manufacturers do their little tweaks to the update it is then sent to each of the carriers (such as xfinity mobile) who then send it out to the necessary phones that deserve the update. My a71 5g should have been sent the update 55 days ago, and yet no update. I am not pleased with xfinity mobile at this time because of the misinformation I received from them.

snow7551 · Answer

hi

vary slim ch that your phone will get the android 11 upgrade

please go here too get a better idea on when and what phones

your phone is on the

Devices on quarterly security update schedule list now your phone may end up getting the update but your phone may end up being last one in line too get it after the main phones get it

but it will be up too samasung too give you the updae has 1st they would need too beta test it and then roll it out

https://www.sammobile.com/samsung/samsung-galaxy-security-updates

other page worth checking out

https://www.sammobile.com/samsung/android-11-update/

SteveL1959 · Answer

From what I see from the links that you shared, my phone will definitely receive the android 11 update. What I have a conflict with is that xfinity mobile service reps say that it is up to Samsung and that they have nothing to do with the update. Samsung sends each phone carrier a list of phones that can receive the update. I had to deal with this issue when I was with AT&T and they learned the truth about updates involving them as well as the phone manufacturers and Google.

Jake2205 · Answer

Your phone will get the update, but according to Samsungs own schedule, it won't be released until may of 2021 for the A71. The first in line for the Android 11 update are the current flagships (S20/S20 +/ S20 Ultra). The update has JUST started rolling out for those for Verizon only. I don't know where you got the 55 days information but that is incorrect.

As for the information xfinity provided you, they were partially correct. They are reliant on Samsung to release the version of Android 11 for your particular device so it's very possible that they don't know exactly when they will receive it.

I hope this clears it up a bit for you.

Xfinity Mobile

SteveL1959

Android 11 update

Responses

snow7551

SteveL1959

Jake2205

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