U

Visitor

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2 Messages

Sun, Jul 11, 2021 1:38 PM

Adding extra lines

I was told after several repeated attempts through texting and speaking with their help desk. I was told that the determination of how many lines you can have is decided when you first open an xfinity mobile account and never changes. 

I have been told to wait a month and check back. I think that applies to being able to make a phone purchase. 

Responses

DaveO3

Problem Solver

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351 Messages

2 m ago

My account was bumped up to 7 lines as I had 3 phones and 2 watches. So my guess is that the only reason they increased my limit was due to the 2 watches that are charged an extra $10 per month, so my real phone limit may still be 5 phone lines. I guess that if I wanted to add a couple phones for my nephews (bad idea) I can now do that, and I might be able to add a couple of phones for my nieces (also bad idea) if I dropped the 2 watch lines. 

Official Employee

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17 Messages

2 m ago

Good morning, unfortunately our team does not have account access to check these types of requests. For assistance with this matter, please give us at call at 1 (888) 936-4968  or reach out to us in chat at https://comca.st/2U4isO5 and one of our experts will be happy to look into this for you. - MW  

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