Adding a line
I went into the Xfinity Store on Sunday to upgrade one of my phones so first they wasn’t letting me upgrade my phone and I had to call a 888 number where the rep was successful of doing then the upgrade So I decided to add another line and was eligible to do so but wanted to keep my old number so I was told to port my number to google voice and then I’ll be able to port my number to Xfinity so I paid for my phone then realize I had the wrong so I go back into the store to let the rep and was told the phone will be swapped out once the porting was done. Today I went back to the store to activate my new phone and rep got an error message order can’t be process in store I sat in that store for 3hrs with no resolution what so ever then was told by a rep on the phone that I wasn’t eligible for 3 lines but on my app it’s showing 3 activated lines then told it was an error in the system. I’m so done with Comcast at this point!!!