mark110's profile

New Poster

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5 Messages

Sun, Apr 18, 2021 4:59 PM

Activation issues and horrible customer service!

Yesterday I went into my local Xfinity Office and ported two unlocked Google Pixel 5's from Verizon Wireless to Xfinity Mobile. The one line ported immediately, I was told the other one would be with in 10 minutes. Needless to say that did not happen. Multiple phone calls later to include the most recent which lasted 2 hours only to be disconnected, I'm being told that it has been escalated to the level 3 support to be manually ported. and that it could be an additional 24 to 72 hours. This is ridiculous! I use my phone extensively for work. I f I could go 72 hours without my phone, I wouldn't have it to begin with. I have called Verizon and they say that there is nothing on their end that they can see holding it up. At this point I would have already switched back to Verizon but the department that handles that is closed on Sunday. Does anyone have any suggestions?

Responses

DaveO3

Problem Solver

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286 Messages

25 d ago

If you still don’t have XM cellular service on the second phone, try powering off the phone and inserting your Verizon SIM as it still should work until the porting process has completed  You will know when the porting has completed when  the Verizon service quits working, maybe.

Later in the day, power off, switch SIMs, power on again and wait 10 minutes or so, and the porting may work. 

Good luck!

New Poster

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5 Messages

I appreciate the advice, but I already tried that.

New Poster

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5 Messages

23 d ago

Still no service. I tried to switch back to Verizon and now I cant do that until Comcast gets the number completely ported. This is a insane. Never again!

Official Employee

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204 Messages

Hello, @mark110! Thank you for reaching out to Comcast over our Community Forums. I do apologize you are having issues with porting over a mobile line. I would recommend calling into our Xfinity Mobile team to have this issue resolved. The team can be reached at 888-936-4968. 

I am an Official Comcast Employee.
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New Poster

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5 Messages

Port was finally complete this morning. So far not impressed, but after this fiasco, I'm afraid to switch back just yet. Hopefully it will be smooth sailing from here.

Official Employee

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77 Messages

I appreciate you letting us know and providing and update! I'm glad the port was completed. If you do have any questions or concerns, please don't hesitate to reach out to our mobile team directly at 1-888-936-4968. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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