Activation issues and horrible customer service!
Yesterday I went into my local Xfinity Office and ported two unlocked Google Pixel 5's from Verizon Wireless to Xfinity Mobile. The one line ported immediately, I was told the other one would be with in 10 minutes. Needless to say that did not happen. Multiple phone calls later to include the most recent which lasted 2 hours only to be disconnected, I'm being told that it has been escalated to the level 3 support to be manually ported. and that it could be an additional 24 to 72 hours. This is ridiculous! I use my phone extensively for work. I f I could go 72 hours without my phone, I wouldn't have it to begin with. I have called Verizon and they say that there is nothing on their end that they can see holding it up. At this point I would have already switched back to Verizon but the department that handles that is closed on Sunday. Does anyone have any suggestions?