Activation issue

So, 5 days ago, I activated an iPhone 13 mini on my account and I have talked with customer support every day since then. I'm trying to pair an Apple Watch with my account, but when I get to the cellular activation stage it tells me that the iPhone I'm pairing it with isn't active on the account. I'm able to make calls, receive calls, send and receive text messages. When I check the devices section on my account under the iphone it says activation in progress, and when I click on details, it says we are assigning a new number to your phone, I do not want a new number. I'm getting tired of talking with the support guys and feel like I'm getting the run around. I've been told multiple times to wait 10-12 hours, or 15 minutes, or a couple of hours, and once been told to wait until the 22nd. How can i get this issue resolved?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

XfinityBenjaminM

Official Employee

•

2K Messages

2 years ago

@user_4ef8ee Hello! Thank you for reaching out to us here on our Community Forums page. We are very sorry that you're having trouble with activating a new device. We would recommend reaching out to our Xfinity Mobile Team directly to make sure you can get this resolved. You can reach them by using either of these methods:

Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile

Our team is excellent at resolving complex issues and will be able to get this taken care of for you.

2

0

U

user_4ef8ee

Visitor

•

2 Messages

@XfinityBenjaminM

Well that’s kinda the problem. I’ve been in touch with tier 2 support. And the issue still isn’t fixed. I’m feeling like I’m getting the run around and I fully intend on speaking to a supervisor tomorrow when I call again

2 years ago

0

CCChristopher

Problem Solver

•

577 Messages

I am so sorry to hear that you have been having trouble getting the assistance you need. Our Xfinity Mobile service is actually a totally separate, stand-alone service from our Xfinity residential services supported here, and therefore have their own specialized support team. I would definitely recommend reaching back out to our Xfinity Mobile support, and I am confident they will be able to assist you in getting these ongoing concerns resolved once and for all. Please also let us know if there is anything else that we can do to help here. We are here 24/7 and a;ways more than happy to help in any way we can! -Christopher

I no longer work for Comcast.

2 years ago

0

Plan

user_4ef8ee

Activation issue

XfinityBenjaminM

user_4ef8ee

CCChristopher

New to the Community?