Visitor
•
2 Messages
activated my phone but no LTE or wifi data
Finally mid May my Samsung Galaxy s20 plus was compatible for xfinity mobile. I checked for software updates then proceeded to go through activation as per xfinity instructions.
My phone was previously AT&T, it's unlocked, did everything according to Xfinity instructions. When booting up my phone it still shows AT&T logo but it says Xfinity Mobile after starting along top of screen. I cannot use data over cell only over wifi and it shows no LTE service so unless I log into a wifi service I cannot use data, text etc... I have been through Xfinity Mobile escalated Tech 3 times with no help. we've reset everything that can be reset even going back to a factory reset still no help. We replaced the sim as well, nothing.
Any ideas help would be greatly appreciated. Thx!
Responses
user_5c2f89
Visitor
•
2 Messages
9 d ago
I'm following this, having the exact same problem, same everything.
1
0
user_5c2f89
Visitor
•
2 Messages
4 d ago
Super annoying we ran into the exact same problem I actually put my SIM card from a Motorola in her phone and it worked but soon as I swapped it back it did not work been through three SIM cards and customer service over the last week.
0
0