kingami's profile

Visitor

 • 

2 Messages

Saturday, June 26th, 2021 9:38 PM

Closed

activated my phone but no LTE or wifi data

Finally mid May my Samsung Galaxy s20 plus was compatible for xfinity mobile. I checked for software updates then proceeded to go through activation as per xfinity instructions. 

My phone was previously AT&T, it's unlocked, did everything according to Xfinity  instructions. When booting up my phone it still shows AT&T logo but it says Xfinity Mobile after starting along top of screen. I cannot use data over cell only over wifi and it shows no LTE service so unless I log into a wifi service I cannot use data, text etc... I have been through Xfinity Mobile escalated Tech 3 times with no help. we've reset everything that can be reset even going back to a factory reset still no help. We replaced the sim as well, nothing.

Any ideas help would be greatly appreciated. Thx! 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Visitor

 • 

2 Messages

4 years ago

I'm following this, having the exact same problem, same everything.

Official Employee

 • 

3.4K Messages

Thank you for reaching out to our forums. I am sorry to hear you are having issues with your device activation. After further review, please reach out to Xfinity Mobile.  There's a super convenient text option by texting (888) 936-4968, or the option to call (888) 936-4968 as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

4 years ago

Super annoying we ran into the exact same problem I actually put my SIM card from a Motorola in her phone and it worked but soon as I swapped it back it did not work been through three SIM cards and customer service over the last week.

Visitor

 • 

1 Message

4 years ago

Was this ever resolved. Having the same problem

Official Employee

 • 

4.2K Messages

Hi @Monk21, thanks for taking the time to reach out to us on our Forums page! I am sorry to hear you're experiencing the same problem, and I would have to recommend reaching out directly to our Xfinity Mobile team members, who are the experts in all things Xfinity Mobile. You can reach them by phone at 1-888-936-4968 or through their website https://comca.st/3dIAlbs.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here