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kingami
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2 Messages

Saturday, June 26th, 2021 9:38 PM

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activated my phone but no LTE or wifi data

Finally mid May my Samsung Galaxy s20 plus was compatible for xfinity mobile. I checked for software updates then proceeded to go through activation as per xfinity instructions. 

My phone was previously AT&T, it's unlocked, did everything according to Xfinity  instructions. When booting up my phone it still shows AT&T logo but it says Xfinity Mobile after starting along top of screen. I cannot use data over cell only over wifi and it shows no LTE service so unless I log into a wifi service I cannot use data, text etc... I have been through Xfinity Mobile escalated Tech 3 times with no help. we've reset everything that can be reset even going back to a factory reset still no help. We replaced the sim as well, nothing.

Any ideas help would be greatly appreciated. Thx! 

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4 years ago

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user_5c2f89

Visitor

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2 Messages

4 years ago

I'm following this, having the exact same problem, same everything.

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XfinityDena

Official Employee

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3.4K Messages

Thank you for reaching out to our forums. I am sorry to hear you are having issues with your device activation. After further review, please reach out to Xfinity Mobile.  There's a super convenient text option by texting (888) 936-4968, or the option to call (888) 936-4968 as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_5c2f89

Visitor

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2 Messages

4 years ago

Super annoying we ran into the exact same problem I actually put my SIM card from a Motorola in her phone and it worked but soon as I swapped it back it did not work been through three SIM cards and customer service over the last week.

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Monk21

Visitor

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1 Message

4 years ago

Was this ever resolved. Having the same problem

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XfinityAmira

Official Employee

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4.2K Messages

Hi @Monk21, thanks for taking the time to reach out to us on our Forums page! I am sorry to hear you're experiencing the same problem, and I would have to recommend reaching out directly to our Xfinity Mobile team members, who are the experts in all things Xfinity Mobile. You can reach them by phone at 1-888-936-4968 or through their website https://comca.st/3dIAlbs.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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