U

Visitor

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1 Message

Tue, Jul 12, 2022 8:31 PM

A competent response to my voicemail issue

Well over an hour ago, I began the long journey to find out 1) why I wasn't getting my voicemail notifications, and 2) why, when I accessed my voicemail manually, it would say "You have one new voicemail and 7 saved voicemails," but when I press 1 to hear it, I am told I have no voicemails. I desperately needed to access a saved voicemail I spoke to two tiers of customer service, the last one telling me to restart my phone and he would call back in 3-5 minutes. After 25 minutes, I called back and had to start over again, as they could not connect me back tot he person who was supposed to call me back. You call yourselves a telecommunications company and can't even handle the calls. Both calls were dropped in the middle (and they did call back, but sheesh!) so the last time it happened I told them to never mind. I am going back to my previous carrier. It cost more, but at least I got the basics!!

Official Employee

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316 Messages

2 m ago

Hello @user_74eba6, and sorry to hear you will be leaving us due to such a bad experience. That certainly isn't the experience we want for our customers, and I'll be sure to send you feedback along. We do appreciate any and all feedback customers will provide! 

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